Privacy Policy

Introduction

At Cartavino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services. This policy applies to all information collected through our website, in-person at our studio, and through any related services, sales, marketing, or events.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for classes or services
• Create an account on our website
• Subscribe to our newsletter
• Fill out a form or survey
• Contact us with inquiries or feedback
• Make a purchase or payment
• Participate in promotions or events

The personal information we collect may include:

• Name and contact information (email address, phone number, postal address)
• Account login credentials
• Billing and payment details
• Health and fitness information relevant to Pilates practice
• Preferences and interests related to our services
• Demographic information
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages you visit on our website
• Time and date of your visit
• Time spent on pages
• Click patterns
• Referral source

We collect this information using cookies and similar tracking technologies. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Create and manage your account
• Send administrative messages (e.g., appointment confirmations, schedule changes)
• Respond to your comments, questions, and requests
• Send marketing communications (if you have opted in)
• Personalize your experience on our website
• Monitor and analyze trends, usage, and activities
• Improve our website, services, marketing efforts, and overall user experience
• Protect the security and integrity of our business
• Comply with legal obligations

Health Information

For Pilates and fitness services, we may collect health information to ensure we provide appropriate instruction and accommodate any physical limitations or concerns. This information is treated with the highest level of confidentiality and is only used to customize our services to meet your specific needs.

Information Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information for other purposes with your consent or at your direction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to collect certain information. Cookies are small data files that are placed on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more detailed information about cookies and how we use them, please see our Cookie Policy.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no data transmission or storage system is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information that we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. Please note that certain rights may be limited or unavailable depending on the circumstances and applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place to protect the security of your data.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiries as soon as possible.